Are you looking for a brand new call centre customer service opportunity? Would you like to work for an established technology company as a Call Coordinator liaising with business customers and engineers to facilitate speedy resolutions? Have you got a passion for technology and would like to put your problem solving skills to good use? Have you got a background in delivering amazing customer service and just want the chance to step up in your career and gain valuable experience in a brand new role?
Then this is a great opportunity for you!
Position: Call Coordinator
Salary: £19,300 pa
Location: Cardiff Office Based (Free parking available onsite)
Hours of Work: Full time, Monday to Sunday shifts on a rota basis (Monday to Friday 8am to 9pm, Saturday 8am to 5.30pm and Sunday 9am to 5pm)
Contract: Permanent
As well as a great opportunity to learn a host of new skills within a customer service focussed Call Coordinator role, you’ll also benefit from some great perks including 31 days holidays (including bank holidays), discounted gym memberships, free on-site parking, and more…
Working as a Call Coordinator, you’ll join a close-knit team of people where you’ll have the following main responsibilities:
- Provide telephone and email service for the call centre
- Co-ordinate field service engineers’ visits to customer sites and escalate service requests to the appropriate team or organisation.
- Deal with any concerns over calls that engineers may have but to ensure that they attend the maximum calls which is feasible in the working day in the area being co-ordinated.
- Complete call incident reports, detailing field service engineers’ involvement in sensitive calls for management and customers as required.
- Update and maintain the company database.
- Complete daily shift handovers to pass issues to colleagues and shift engineers.
- Liaise with other internal departments to ensure that calls are closed in the most efficient manner possible.
- Take an active role in streamlining processes and improving customer service.
You should apply for this call coordinator role for this Cardiff based Technology company if you…
- Have excellent customer service experience (contact centre / retail)
- Have great problem solving skills
- Have the best communication skills and a passion for helping customers in a customer service focussed role
- Have competent PC skills including Microsoft packages
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So what you waiting for? If you’d like to be considered for this exciting new customer service call coordinator role in Cardiff, send Jomo People your CV now!