Do you have a background in insurance and property claims handling?
We have an opportunity for a talented Claims Handler (Claims Technician) on behalf of a Global Insurance company in Redhill/London
The Claims Technicians in the team utilise their renowned expertise on domestic claims of significant value and complexity. The Claims Handler role is a technical assistant role, designed to support their work throughout the handling of these claims. We're seeking a Claims Technician/Handler to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.
Based in Redhill or London with the opportunity to work on a hybrid basis, you’ll join a company who offer a great team culture and supportive, caring work environment. You’ll get great opportunities to develop your existing customer service advisor or insurance claims experience, gain industry qualifications, plus a host of other great company perks. There are super realistic career development opportunities, with plenty of training on offer, to really rocket your insurance career within a claims technician role.
Position: Claims Technician
Location: Hybrid working, but must be able to access London/Redhill office
Salary: £30,000 - £32,000
Hours: Full time, 35 hours per week between 8am and 6pm Monday to Friday (NO WEEKENDS)
Contract: Permanent
Benefits: 25 days annual leave, plus bank holidays, Healthcare Scheme, Company Pension Scheme, Discounts on various products and services, Employee assistance programme, life assurance, income protection and a host of other voluntary benefits including dental cover and wellbeing perks.
The job of a Claims Technician will involve the following main duties:
- Pro-actively manage a caseload of building claims whilst providing support to field surveyors, customers and clients.
- Support customers at the beginning of the claims process; record new claim information on the system, contact customers to verify information and offer reassurance
- Arrange visits for colleagues, confirm progress to customers and negotiate settlement where applicable.
To be successful, your CV should demonstrate the following:
- The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim
- First class communication skills, both written and verbal
- Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)
- A willingness to liaise and build effective working relationships with other internal product lines/departments as required.
- Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate
- Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy
- The desire and ability to deliver customer service at a very high level, and to meet our goal of making claims easy for everyone
- Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
- Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So don’t delay, send your CV today for this London/Redhill based, home insurance claims technician role today!