Are you an experienced Client Support Manager looking for a great new opportunity, working for a global events tech company, based in Dorset? Do you have a background in delivering projects or events on behalf of your commercial clients, as a client support manager, relationship manager or account manager? Do you have experience within the events industry, where you’ve led / delivered projects and ensured your customers get the best possible service? Or are you an events graduate with a passion for tech and the events industry? Then we want to hear from you!
Here’s some more info:
Job Title: Client Support Manager
Salary: £24,000 - £30,000 pa
Location: Remote / Home Based Working
Contract: Permanent
Established in 2011, this award winning event technology company is looking to further grow the team. Over the last 12 months they have become one of the industry leaders in managing and producing Virtual Events, so this is a great opportunity for someone with a background in events to join a growing company with great opportunities for development.
So what does the Client Support Manager role involve?
The Client Support Manager will work with event planners in corporate companies or event agencies to deliver Virtual Event Apps. Each Support Manager supports specific clients to help them customise the app platform for their specific event. Some clients will also need event registration. The Support Manager typically collates content and populates the app and then trains and supports the clients to make amends. They work closely with the design team to customise the look and feel of the app. They work alongside the Streaming Production Manager and Streaming Technicians who are responsible for the live event streaming. Each Client Support Manager is responsible for a high-quality and timely delivery of the app platform for each project they are allocated. They are critical in developing relationships with clients.
Responsibilities:
- Responding to and supporting clients in line with the service level agreement.
- Managing clients’ expectations with regards to delivery of the app.
- Managing the build of the platform to achieve a successful event.
- Escalating issues or potential issues in a timely manner to the team’s project manager.
- Training clients to facilitate simple amends.
To be successful in securing an interview for this remote / home working role, your CV should demonstrate the following experience and qualities:
- Experience of supporting clients in a similar role, ideally in the events industry.
- Experience of content management systems, ideally events related.
- Experience of working with project management software and Microsoft Office.
- Knowledge of CSS and HTML
- Excellent attention to detail
- Lots of enthusiasm and energy.
- A can do attitude and enthusiasm to see problems as opportunities.
- Client relationship focussed with the confidence to be assertive as required.
- Organised and forward thinking to ensure apps are delivered on time.
- A good sense of humour because life’s too short not to have one.
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So what you waiting for?
Send your CV to Jomo People today, to apply for this home based / remote working Client Support Manager role!