We’re on the hunt for a Client Support Specialist to join a vibrant start-up FinTech right in the heart of Cardiff.
If you genuinely care about delivering a great customer service experience, enjoy taking ownership of your work, and want a role where you can make a real impact from day one, adding value to each customer interaction, we’d love to hear from you.
This is a brilliant opportunity for someone who’s curious, proactive, and motivated to learn; someone who takes pride in doing things well and is keen to grow within a fast-moving business where their contribution really matters.
Position: Client Support Specialist (Customer Service Support)
Salary: £30,000 pa
Location: Central Cardiff – close to great train / bus links with some opportunity to work from home
Hours: Monday to Friday, flex between 8am and 6pm shifts
Contract: Permanent - 37.5 hours per week
Benefits: 26 days holiday + bank holidays, healthcare, pension & more
A bit more about the role:
- Support customers via live chat, email, and phone – focusing on quality over quantity
- Guide customers through onboarding and account management
- Take ownership of customer issues across multiple queues, seeing every case through from start to finish
- Proactively pick up the phone to speak with customers where it adds value, helping resolve queries more effectively and building strong relationships with additional services that really benefit their needs
- Keep customer records accurate and up to date in our in-house CRM
- Spot patterns, share insights, and contribute ideas that help improve the overall customer experience
What we’re looking for
- Experience in a regulated environment / financial services role
- Someone who genuinely cares about the customer journey and takes pride in resolving issues with empathy and clarity
- Innovative problem solving skills
- Confident communicator – comfortable across chat, email, and phone, and happy to pick up the phone when a conversation can make all the difference
- Exceptional attention to detail – you notice the little things that make a big difference
- Curious, proactive, and eager to learn and grow within a fast-moving business
Why you’ll love this role:
- Be part of a start-up where your ideas can directly shape the business
- Opportunity to grow your career as they scale
- Work with a supportive team that celebrates curiosity, initiative, and creative thinking
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers.
We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
So, are you ready to join a FinTech that’s rethinking customer service? Apply now for this Cardiff-based Customer Support position and make this role your own.
If you need any adjustments for the application or interview, just let us know – we’re here to help.