We’re looking for experienced collections advisors to work for the UKs leading independent provider of utilities networks. So if you have previous collections advisor or sales experience and are looking to join a business that has a passion for its people and knows that they are its greatest asset (oh and by the way – has also been voted “Best Place to Work” for the last three years running!) then we’ve got a great new opportunity for you!
Here’s some more information about the role:
Position: Collections Advisor
Location: Cardiff
Salary: Competitive, depending on your previous collections advisor experience
Hours: Monday to Friday, 8am to 8pm (no weekends)
Start Date: ASAP
If you are successful in securing this Collections Advisor role for this utilities business based in central Cardiff, you can expect the following great benefits, in addition to a modern, spacious office environment:
- 25 days holiday, plus bank holidays with the option to buy up to 10 more each year
- A supportive, close knit team environment
- Discounts with popular retail stores across the UK and reduced price cinema tickets
- Salary exchange scheme for tech and cars
- Cycle to work scheme
- Great social life with regular team events
- Amazing training and development opportunities with really supportive managers who genuinely want you to progress within the company
- Company pension and life assurance
- Employee wellbeing assistance – 24 hour helpline and counselling service
So what will the job entail?
- Proactively contacting both business and domestic customers to recover debts
- Understanding customer’s individual circumstances to be best placed to help them get back on track
- Assisting with setting up repayments, keeping customer records up to date
- Proactively taking ownership of customer issues and using initiative to provide a solution
- Providing the best customer journey to represent the company to a high standard
For your application to be successful for this utilities Collections Advisor, your CV should demonstrate the following skills and experience:
- Previous collections or sales experience within a utilities or financial services role
- Highly customer focused, with excellent customer service skills
- The ability to negotiate with customers, with a high degree of resilience and emotional intelligence
So don’t delay! Send your CV to Jomo People today to apply for this exciting new Collections Advisor job in Cardiff or call Jomo People on the number below for more information.