If you're someone who genuinely cares about helping people get back on track financially – and you’ve got experience as a regulated collections advisor – then this one’s for you.
We’re working with a brilliant company in Cardiff with a people-first culture; think inclusive, supportive, and just really sound human beings! They're looking for experienced Collections Advisors to join the team. You’ll get all the tools, training, and good vibes you need to make a real difference to customers who need a helping hand, plus industry leading benefits to make you feel like the valued member of the team you are!
Location: Cardiff City Centre (Hybrid working after training period - 3 days in the office, 2 from home) with great access to public transport links.
Salary: Up to £35,000 depending on experience
Hours: 37.5 per week, Monday–Friday between 8am–8pm (no weekends!)
Contract: Permanent
If you need any adjustments for the application or interview, just let us know - we're here to help.
Perks & Benefits include:
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28 days holiday + bank holidays
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Private Healthcare
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Pension scheme
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Cycle to Work
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Free drinks and snacks in the office
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Loads more little extras that make a big difference
The role:
You’ll be speaking to customers about their repayment plans, supporting them through difficult conversations, and making sure they feel respected and heard. It’s about empathy, not pressure – and always doing the right thing.
What we’re looking for:
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You’ve done collections in a regulated financial services environment
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You’re confident handling tough conversations with empathy and professionalism
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You care about getting the best outcomes for customers
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You’re proactive, great with people, and know your way around compliance
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers. We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So if this Cardiff based collections advisor role sounds right up your street, send us your CV now!