Customer Collections Advisor – Financial Services
Position: Collections Advisor
Salary: £28,800 to £35,000 pa (DOE)
Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)
Location: Bristol City Centre, close to excellent public transport links (Bus & Train)
Contract: Permanent, full time, 35 hpw, with hybrid working, (3 days office per week)
Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more
If you’re an experienced collections advisor from a financial services background and you’re ready for your next move, this could be the opportunity for you.
This established financial services regulated business in Bristol is looking for an experienced collections advisor to play a critical role as the first point of contact for customers facing difficulty in repaying their loan. You’ll be super passionate about helping customers get the right outcomes, taking ownership of both inbound and outbound customer contact streams within a highly regulated environment.
What’s In It for You:
The company has a great culture and you’ll be working with a super friendly and supportive bunch of people who genuinely care about putting customers first.
You’ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business.
What You’ll Be Doing:
You’ll provide compassionate support to customers via phone, email and web, identifying complex situations and supporting customers through the collections process. You’ll be responsible for recognising vulnerability, escalating cases through the relevant pathways to ensure consumer duty requirements are met. As part of a team, you’ll identify areas to support improvements in the customer journey and meet personal and team KPIs around quality, FCA compliance and first contact resolution.
About You:
You’ll thrive here if you’re already working within a highly regulated financial services collections advisor position and enjoy a fast paced, customer focused role.
You’ll Bring:
- Experienced in a financial services or regulated collections advisor role
- Experience within a fast paced contact centre environment, within financial services or regulated environment
- Experience of providing regulated support to vulnerable customers
- Solid understanding of FCA, TCF & Consumer Duty and how it applies in real-life customer interactions
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
This is a great opportunity for you to progress your collections advisor career. If it sounds right up your street, we’d love to hear from you - apply today for this role in Bristol.
If you need any adjustments for the application or interview process, just let us know – we’re here to support you.