We’re on the hunt for a Vulnerable Customer Collections Advisor with a background in Financial Services Collections / Arrears Management to join a growing company based in the heart of Cardiff City Centre.
If you're someone who genuinely cares about helping the most vulnerable customers get back on track financially – and you’ve got experience as a regulated collections advisor – then this one’s for you.
Position: Collections Advisor – Vulnerable Customers
Location: Cardiff City Centre, close to great public transport links
Salary: up to £34,000 pa depending on experience
Hours: Hybrid – 3 days office / 2 days home - Monday to Friday 9am to 6pm (no evenings and weekends!)
Benefits: 28 days holiday + bank holidays, Private Healthcare, Pension scheme, Cycle to Work, Free drinks and snacks in the office + loads more
If you need any adjustments for the application or interview, just let us know - we're here to help.
As a vulnerable customer collections advisor, you will be responsible for the following:
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Taking escalated inbound calls from vulnerable customers in arrears
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Managing your own caseload of customers
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Conducting vulnerability assessments, including reviewing documentation
What we’re looking for:
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Previous experience in financial services, supporting vulnerable customers, within a customer service or collections role
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Demonstrable evidence of providing a high level of Customer Service.
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Ability to handle sensitive calls and deal with a wide range of scenarios with customers and/or relatives who may be experiencing difficult and emotional situations.
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Experience in making Inbound and Outbound telephone calls to high-risk customers.
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Able to communicate and to negotiate in a clear, understanding manner
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So don’t delay! Send your CV to Jomo People today to apply for this exciting new vulnerable customer collections advisor job in Cardiff.