We’re hiring on behalf of a growing bank, who are looking to add an experienced customer service administrator to its commercial lending team. This position plays a critical role in supporting clients throughout the loan / mortgage lifecycle, focusing on the legal and completion processes. The ideal candidate will be passionate about service, thrive in a team-oriented, dynamic environment, and contribute to a fast-paced, customer-centric business.
Why Apply?
The company offer a fantastic culture, with great opportunities to really add value and progress your financial services career. You’ll benefit from a flexible working environment, lovely regular hours with no weekends, plus a host of industry leading employee benefits and perks.
Position: Customer Service Administrator (Mortgages / Lending)
Location: Cardiff city centre
Salary: £30,000 pa
Benefits: 30 days holiday (plus bank holidays), private medical / dental and health cashback plans, NCP parking, company pension, discounts on life / critical illness cover + loads more.
Hours: 35 hpw, Monday to Friday, 9am to 5pm
What You’ll Be Doing
- Working as an essential part of the loan lifecycle, addressing customer requests and ensuring an excellent service experience.
- Liaising with both internal and external parties, including brokers, solicitors and surveyors, to ensure a seamless customer journey
- Operating as the main point of contact for post-offer matters, supporting the legal processes through to loan completion.
- Working closely with lending colleagues to support application processing, loan servicing, and KYC/customer due diligence; flexibly assisting other business areas as needed to maintain a smooth loan journey for clients.
What You’ll Need
- Proven experience within financial services or legal environment, lending / mortgage knowledge is highly beneficial
- Customer-Centric Approach: Demonstrate integrity and a strong commitment to serving customers, ensuring fair and positive experiences throughout their journey.
- KYC/CDD Knowledge: Familiarity with customer due diligence and Know Your Customer requirements is a plus.
- Can do attitude! Willing to roll your sleeves up and work as part of a small, close knit team.
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So what you waiting for? Apply now for this Customer Service Administrator role in Cardiff!