Are you the kind of person who spots the tiny detail others miss? Do you genuinely enjoy helping customers and making things run smoothly so they get the best possible outcome?
We’re looking for Customer Service Administrators to join a progressive tech company with a great culture and super modern offices on the outskirts of Cardiff. This is a fantastic opportunity to build your career in a supportive, forward-thinking environment where your precision and people skills really matter.
Position: Technical Support Officer (Customer Service / Administration)
Salary: £25,700 + monthly bonus (£200 per month)
Location: Cardiff Hybrid (3 days per week in office – free parking on site)
Hours: Monday to Friday, 8am to 4pm or 9am to 5pm shifts
Contract: Permanent (35 hpw)
Benefits: 25 days holiday plus bank holidays and an extra day for charity, 5% employer and employee pension, dog friendly office, life assurance, discount programme, cycle to work, enhanced parental, supported personal development plus loads more!
A bit more about the role:
You’ll play a key role in supporting existing customers and ensuring their documentation is accurate and complete. Day-to-day, you’ll:
- Proactively contact existing customers to guide them through required paperwork
- Audit submitted information with a keen eye for detail
- Provide clear, professional feedback where further documents are needed
- Take ownership of your own customer files from start to finish
- Deliver outstanding service and ongoing support
- Work towards SLAs and KPIs in a target-driven environment
It’s a role that blends administration, problem-solving, and customer care; perfect if you like variety and responsibility.
What we’re looking for
- Experience in an administration or customer service advisor role
- A driven person who thrives in a fast paced, target / deadline focussed role
- Confident communicator – whether by email, or phone
- Competent with MS Office (Word, Excel, PowerPoint, Outlook)
- Someone who’s organised and able to manage own workloads to set timeframes and deadlines
Why Jomo People?
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers.
We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
So, are you ready to join a growing business who are passionate about their people and customers? Apply now for this Cardiff based customer service administrator position.
If you need any adjustments for the application or interview, just let us know – we’re here to help.