Do you enjoy helping others? Are you immediately available for a temporary Customer Service Advisor role in Cardiff with the opportunity to be permanent. Do you want to get your foot in the door of a global company that takes care of their employees and has a great culture?
We are looking to speak to candidates that are compassionate and empathetic. You don’t need Contact Centre experience, just the desire to deliver great Customer Service in an inbound customer service advisor role.
Position: Customer Service Advisor
Location: Cardiff (opportunity for fully remote working available)
Pay rate £9.05 per hour
Hours: Full time, Monday to Friday, 9am to 5pm
Contract: Temporary – initially 12 weeks
Start Date: Monday 23rd August
You`ll be taking calls from policy holders who`ve recently experienced home emergencies, such as escape of water, accidental damage or theft, so it`s vital you`ll be able to act in calm and methodical manner as you`ll be the first point of contact for them.
Once you`ve established the incident, you`ll collate all the information to enable the insurance claims process to proceed and capture all of the information on the database. Additionally, you`ll deal with each call using your gained knowledge and understanding to ensure that valued policy holders have the utmost customer service satisfaction when helping in settling their claim.
You will have/will be:
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Good level of education – at least to GCSE level or equivalent
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Great Customer Services skills
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Excellent telephone manner
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Strong communication skills - both written and oral
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You will be someone that embodies the core values of Empathy, Growth, Accountability, Inclusion, and Collaboration in your interactions with client, customers, and colleagues.
In return you will join a great team and insurance company that will support you and have the flexibility to work from home and the Cardiff office to make sure you have a great work-life balance.
So what you waiting for? To apply for this insurance based customer service advisor role in Cardiff, send your CV to Jomo People today!