Position: Customer Service Advisor
Location: Outskirts of Cardiff City Centre, with plenty of free parking and opportunity for Hybrid working after probation
Salary: £23,500 pa plus annual bonus
Hours: Full time, 35 hpw, Monday to Friday shifts between 9am to 5pm (some flex required)
This is a great opportunity for someone with previous retail, hospitality or contact centre experience to really kick start a new financial services career, with an award winning company who have been voted “best workplace for wellbeing” and certified a “great place to work”.
As well as the above, you’ll also benefits from the following perks, working for a financial services company who will truly invest in your future:
- 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
- Company matched contribution pension
- Health & Wellbeing Scheme
- Life Assurance 4 x basic salary
- Cycle to work scheme
- Discounts with popular retail brands
- Genuine career development and progression opportunities within the company
- + loads more!
What does the job entail?
As a Customer Service Advisor, working for this financial services company in Cardiff City Centre, you will be responsible for the following:
- Working closely with the customers, to ensure their account is up to date
- Overcoming complaints and objections, within a highly regulated financial services role
- Taking the time to understand the customer’s individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
- Ensuring a fair and ethical approach - helping each and every customer
In order to hit the ground running in this customer service advisor role, you should have:
- Recent experience in a highly customer focussed customer service environment (contact centre, retail or hospitality)
- Excellent people skills, with a high degree of empathy and emotional intelligence
- A great team player with the ability to work on own initiative
- Self-motivated with a “can-do” approach to work and customer service
- As this role is working within the financial services sector, you will have to pass a credit check.
If this Customer Service Advisor role in Cardiff sounds up your street, apply today with Jomo People.