Position: Customer Service Advisor
Location: Outskirts of Cardiff City Centre, with plenty of free parking and opportunity for Hybrid working after probation
Salary: £23,500 pa plus annual bonus
Hours: Full time, 35 hpw, Monday to Friday shifts between 9am to 5pm (some flex required)
If you need any adjustments for the application or interview, just let us know - we're here to help.
This is a great opportunity for someone with previous retail, hospitality or contact centre experience to really kick start a new financial services career, with an award winning company who have been voted “best workplace for wellbeing” and certified a “great place to work”.
As well as the above, you’ll also benefits from the following perks, working for a financial services company who will truly invest in your future:
- 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
- Company matched contribution pension
- Health & Wellbeing Scheme
- Life Assurance 4 x basic salary
- Cycle to work scheme
- Discounts with popular retail brands
- Genuine career development and progression opportunities within the company
- + loads more!
What does the job entail?
As a Customer Service Advisor, working for this financial services company in Cardiff City Centre, you will be responsible for the following:
- Working closely with the customers, to ensure their account is up to date
- Overcoming complaints and objections, within a highly regulated financial services role
- Taking the time to understand the customer’s individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
- Ensuring a fair and ethical approach - helping each and every customer
In order to hit the ground running in this customer service advisor role, you should have:
- Recent experience in a highly customer focussed customer service environment (contact centre, retail or hospitality)
- Excellent people skills, with a high degree of empathy and emotional intelligence
- A great team player with the ability to work on own initiative
- Self-motivated with a “can-do” approach to work and customer service
- As this role is working within the financial services sector, you will have to pass a credit check.
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers. We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
If this Customer Service Advisor role in Cardiff sounds up your street, apply today with Jomo People.