Fancy a new contact centre customer service advisor job, working in the fashion industry for a super established and recognisable hight street fashion retailer? Want to work for an ethical retail company, who put their people at the heart of their brand, encouraging entrepreneurial ideas and accountability at all levels? Do you have what it takes to deliver the best possible customer journey, with previous customer service advisor experience within a retail or contact centre role? Then this could be just the exciting new opportunity you’re looking for!
Position: Customer Service Advisor (Call Centre)
Salary: £21,430 pa
Location: Head Office – Leicester (with ability to work from home on weekends and plenty of free parking!)
Hours: 40 hours per week, Monday to Friday 8am to 5pm plus 1 in 3 weekend shifts 8am to 4pm
Contract: Permanent
Benefits: Up to 33 days holiday per annum (including bank holiday) plus 2 extra (paid!) days off per year to volunteer in the local community, 50% store discount, employer pension + loads more including great development and a sociable team environment!
So what will the day to day job of a customer service advisor involve for this well known fashion retail brand?
As a Customer Service Advisor, you will be the primary point of contact between the business and the customers. You will support and advise customers, who are placing orders, require product information and / or fashion styling advice. In addition you will be the first point of contact for complex queries and complaints, taking full responsibility for any issue raised and seeing it through to a positive resolution. In doing so you will strive to gain and retain customers by offering a service that continuously improves the customer’s experiences and enhances the brand.
What you’ll be doing:
- Answering incoming calls, live chats, emails and social media queries.
- Managing any queries, feedback or escalations, liaising with external partners where required
- Creating open dialogue through strong relationships with key partners to deliver and continually improve frontline customer service.
- Ensuring any web-related issues that need to be resolved are escalated and completed well within KPIs/targets.
- Ensuring each customer has a positive experience
- Ensuring payments and orders are dealt with in a secure and timely fashion.
What do you need to demonstrate on your CV?
- You are a best in class customer service operator with experience in supporting customers via Telephone, Email, Social Media and Live Chat in a contact centre or retail environment
- Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
- Proven general IT skills such as Word and Excel.
- Excellent attention to detail
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So what you waiting for? If you’d like to be considered for this exciting new fashion customer service advisor for this established fashion brand head office in Leicester, send Jomo People your CV now!