Customer Service Advisor
Bridgend (Fully Office Based)
Salary – £28k - £29k DOE
Hours of work - Monday to Thursday – 8am – 4:30pm / Friday 7:30am – 4pm
Permanent
Our client who is an expanding family founded, values orientated manufacturing company are looking for Customer Service Advisor to join their growing, busy team in Bridgend
The successful applicant will have…
- Minimum 2 years in a customer service role.
- Proficient in Sage, Smartsheet, Excel, Outlook, and IT Systems.
- Strong communication skills and ability to multi-task effectively.
- Experience in handling high volume of emails and calls in a fast paced environment.
- Strong attention to detail able to manage their time effectively.
So what does the Customer Service Advisor role involve?
- First-line response for all calls and emails
- Process orders and send confirmations with delivery estimates
- Provide order updates, proof of delivery, and quotations
- Maintain accurate project records in Sage and CRM
- Collaborate with operations and design teams to manage project builds
- Keep customers updated throughout the order lifecycle
- Address customer issues or complaints promptly and log them in the CRM
- Conduct follow-up calls to existing customers and report concerns to account managers
- Support Transport in planning delivery dates with the customer.
So what are you waiting for? If you’d like to be considered for this Customer Service Advisor role in Bridgend, send Jomo People your CV now!
hello@jomopeople.co.uk
02922 527873