Do you thrive on delivering exceptional customer experiences? Love taking ownership and making a real impact to business success?
We’re on the hunt for Customer Service Advisors to join a progressive tech company, with lovely modern offices and a great culture, on the outskirts of Cardiff. If you’ve got contact centre or customer service experience and you’re ready for a fresh opportunity where your contribution genuinely matters, this could be the perfect next step.
You’ll be joining a supportive, forward-thinking team where you’ll feel valued, rewarded, and given real opportunities to grow your career.
Position: Customer Care Consultant
Salary: £24,700 pa plus monthly bonus (£300-300 per month)
Location: Cardiff Hybrid (3 days per week in office – free parking on site)
Hours: Monday to Friday 9am to 5pm
Contract: Permanent (37.5 hpw)
Benefits: 25 days holiday plus bank holidays and an extra day for charity, 5% employer and employee pension, dog friendly office, life assurance, discount programme, cycle to work, enhanced parental, supported personal development plus loads more!
A bit more about the role:
As a key part of the customer care team, you’ll support customers throughout their journey and make every interaction count. Your day-to-day will include:
- Supporting customers via phone, email and live chat
- Delivering a consistently high level of customer service
- Keeping customer accounts accurate and up to date on the in-house CRM system
- Identifying opportunities to add value through upselling, cross-selling, and lead transfers
- Meeting and exceeding team targets, KPIs and service standards
This is a fast-paced role where no two days are the same; perfect if you enjoy problem-solving and building great customer relationships.
What we’re looking for
- Experience in an inbound / outbound contact centre customer service environment
- Someone who has experience of identifying ways to upsell / cross sell to add value to customer offering
- Innovative problem solving, prioritising and delivery skills
- Confident communicator – whether by chat, email, or phone
- Exceptional attention to detail – you notice the little things that make a big difference
- Ambitious, curious, and eager to grow within a fast-moving business
Why Jomo People?
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers.
We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
So, are you ready to join a business who are passionate about their people and customers? Apply now for this Cardiff based customer service advisor position and make this role your own.
If you need any adjustments for the application or interview, just let us know – we’re here to help.