We’re partnering with an established insurance company who are looking for a home working customer service advisor to join their team on a fully remote basis.
Position: Customer Service Advisor
Salary: £26,000 pa
Location: UK Home Working
Hours: 37.5 hours per week, shifts between 8am and 7pm, Monday to Friday with 1 in 4 Saturdays, 9am to 1pm (time off in lieu in return)
Benefits: 23 days holiday + UK bank holidays, Life assurance, Private health care for you and dependents, Westfield Health rewards – vouchers and discounts for shopping , Employee Assistance Programme, including GP Line, cashback for treatments, advice line, Season ticket loan, Rental deposit loan, Annual leave purchase scheme, access to discounted personal insurance, free food vouchers, team incentives and rewards, annual “away day” social events and much more!
With a fantastic culture, you’ll join a super supportive team who really care about their employees and offer real opportunities for professional development within specialist insurance.
So what will the role be doing?
- Answering high volumes of calls (up to 100 calls per day) in a busy inbound customer contact centre
- Ensuring excellent customer service to a range of customers
- Working within a KPI and quality driven environment
- Supporting your colleagues and team members
- Liaising with other areas of the business to ensure the best level of customer service
What experience do you need to be successful in this customer service advisor role?
- Previous telephone based, contact centre customer service experience (ESSENTIAL)
- Someone who knows what it’s like to work to contact centre KPIs and strives to go above and beyond for the customer to meet personal and company quality targets
- Experience working in a very high volume, inbound contact centre role (70 + calls per day)
- Demonstrates resilience within a customer focussed contact centre role
- A real team player, always willing to support your colleagues
So don’t delay! Send your CV to Jomo People today to apply for this exciting new home working customer service advisor job!