Fancy working for a company voted “Best Workplace for Wellbeing” in 2023?
This award winning financial services company who are certified a “Great Place to Work” are on the look out for experienced contact centre team leader to join their super friendly and supportive management team, based out of the Cardiff office.
You’ll enjoy a host of company perks, the opportunity to work from home on a rotation basis and benefit from supportive managers and senior leaders who really invest in your career.
Here’s a bit more information:
Position: Contact Centre Team Leader / Team Manager
Location: Cardiff - office based for first three months training, then the opportunity to work on a Hybrid basis
Salary: up to £31,000 pa + annual performance rated bonus
Hours: 35 hours per week contract, Monday to Friday 9am to 5pm (with some flexibility required for evening and weekends)
As well as the above, you’ll also benefits from the following perks!
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25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
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Free onsite parking
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Free drinks and snacks in the office
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Company matched contribution pension
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Health & Wellbeing Scheme
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Life Assurance 4 x basic salary
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Cycle to work scheme
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Discounts with popular retail brands
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Genuine career development and progression opportunities within the company
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+ loads more!
What does the job entail?
As an experienced contact centre team leader or team manager, you’ll already know the importance of delivering amazing levels of customer service to customers, working as part of a close knit leadership team. In addition, you will be responsible for the following:
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Assisting the customer services manager with the day to day running of the customer service contact centre team
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Completion of all administrative tasks, ensuring agreed performance, quality and productivity targets are met
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On a daily, weekly and monthly basis you will be responsible for monitoring and reporting of department performance
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Resolving escalated complaints and queries from the team in accordance with financial services industry regulations
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Providing training and support to the customer service team, managing performance and providing constructive feedback
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Holding monthly and yearly performance reviews with individual team members
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Being proactive in contributing to project work where required and suggest new ideas for improvements within the department.
In order to hit the ground running in this role, you should be an experienced contact centre team leader or team manager, with excellent communication skills and the ability to motivate and encourage a high performing, customer service contact centre team. You will possess strong people skills with the ability to develop individuals and experience in managing performance.
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So don’t delay! Send your CV to Jomo People today to apply for this exciting new Contact Centre Team Leader / Team Manager job in Cardiff.