Do you have what it takes to lead a team to deliver outstanding customer service in a contact centre Team Leader role? Do you put the customer at the heart of everything you do and take pride in ensuring your call centre team are engaged to deliver the best customer experience? Do you love working in a contact centre, but want to find an employer that loves you right back, with fantastic rewards and benefits? Are you excited by the prospect of joining a financial services employer who are truly passionate about customer service and want to reward their team leaders with great career opportunities? If yes, Jomo People wants to hear from you!
Position: Customer Care Team Leader (Customer Service Team Leader)
Salary: £33,000 pa plus competitive annual bonus
Location: Cardiff City Centre (with opportunity to work from home)
Contract: Permanent
In addition to a generous salary and employee reward programme, as a contact centre team leader within this financial services company, you will also be rewarded with the following great benefits:
- 26 days annual leave (plus bank holidays) and the option to purchase up to 5 more days and sell two days
- Smarter working – all colleagues can choose work from home.
- Super modern offices within the heart of Cardiff City Centre with great on-site facilities
- Genuine opportunities to progress your career with supportive managers who want you to succeed
- Generous employer pension contributions
- Private Medical Benefits
- Discounted Corporate Pure Gym Membership – just £10 per month
- Plus LOADS more including retail and eat out discounts, cycle to work and travel card loans!
This amazing opportunity will see you take on a valuable and rewarding customer service team leader role, with the following main duties:
- Creating a highly engaged and motivated team, who put the customer at the heart of everything they do
- Ensuring an environment where the organisation’s core values are an integral element of the day to day working practices
- Coaching, performance managing and observing the team to ensure individual KPIs and business objectives are met
- Working with senior leadership team to improve processes and systems
- Seeking opportunities to work on your own personal development; taking on additional duties to learn new skills
- Embracing the 70/20/10 model – 70% of your time will be dedicated to coaching and developing your team, 20% of your time will be focused on continuing to improve the servicing processes and systems and 10% will be committed to your own personal development
To be successful in securing this exciting new customer service team leader role for this established financial services company, we want to see the following skills and experience on your CV:
- Experience of leading a team within a highly regulated contact centre team leader position (ESSENTIAL)
- A genuine passion for customers and delivering OUTSTANDING customer experiences
- The ability to proactively engage team members; you will need to be someone who is passionate about coaching and developing your team
- A relevant financial services qualification (CII or equivalent)
- Excellent communication and influencing skills
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
Don’t delay – apply to this excellent contact centre customer service team leader role in Cardiff with Jomo People now!