Customer Support Administrator
Pontypool (Initially fully office based, moving to hybrid after training)
Pay – £13.45 per hour
Temporary – 3 months initially
Monday to Friday – 37.5 hours per week
If you’re an organised and detail-focused administrator / customer service professional, this is a great opportunity to join a well-established charity and support the team during a busy period.
About You
- Ideally have a current Enhanced DBS but not essential
- Previous administration and/or data entry experience
- Previous customer service experience and used to busy phone lines.
- Strong IT skills, including confidence using databases, Microsoft Office, and email
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- A professional and friendly approach when dealing with enquiries
- The ability to manage your workload and meet deadlines
What You’ll Be Doing (and the impact you’ll make)
- Managing a shared inbox, responding to a high volume of email enquiries and telephone enquiries in a timely, professional and compassionate manner
- Providing clear, accurate information to patients, parents and professionals regarding referrals, waiting lists, assessments and next steps
- Using judgement to triage enquiries appropriately, resolving queries directly where possible and escalating or forwarding to the correct internal team when required
- Maintaining accurate and up-to-date records across internal systems, ensuring attention to detail at all times
- Delivering a consistently high standard of written customer service, adapting tone and language to suit sensitive and sometimes emotive enquiries
- Supporting patients and families throughout their journey by offering reassurance, clarity and a positive customer experience
- Following internal processes and clinical guidelines to ensure compliant and consistent communication
If that sounds like you, we’d love to hear from you. Apply today for this Customer Support Administrator role in Pontypool today.
If you require any adjustments during the application or interview process, please let us know — we’re happy to support.
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our communities. All qualified applicants will be considered regardless of age, race, religion, gender, sexual orientation, disability, or any other characteristic that doesn’t relate to your ability to do the job.