Fancy a new job working for a fraud prevention team in a highly regulated financial services role? Got great customer service or administrator experience and a keen eye for detail? Have you worked in financial services or a regulated environment as a customer service advisor or administrator and would like to move into a fraud prevention role with a great company who offer fantastic career development? Then we want to hear from you!
We’re working with a Cardiff based financial services company, who offer amazing support, training and development and are looking to add to their fraud prevention team in a customer service administrator role. This is a fab opportunity for anyone who enjoys helping customers on their journey and would like to join a successful and supportive business who put their people and customers at the heart of everything they do.
Here’s some more details:
Position: Fraud Prevention Associate (Customer Service Administrator)
Location: Cardiff
Salary: up to £21,500 pa
Hours: 35 hours per week, Monday to Sunday shifts (8am to 8pm Monday to Friday, 9am to 6pm Saturday, 10am to 5pm Sunday)
If you are successful in securing this Fraud Prevention Associate role in this Fraud Prevention team you can expect the following great benefits, in addition to a modern, spacious office environment just outside Cardiff City Centre:
- Up to 25 days Holiday (plus 8 bank holidays) with the option to buy more
- Guaranteed to have your birthday off!
- Health and Wellbeing scheme
- Free on-site parking
- Cycle to work scheme
- Discounts with popular retail stores across the UK
- Savings and Protection scheme
- Complementary fruit, tea & coffee, as well as Pizza days to celebrate special events!
- Prizes awarded to staff members who have excelled
- Team incentives
- Social events; making friends for life!
- Amazing training and development opportunities with really supportive managers who genuinely want you to progress within the company
As a Fraud Prevention Associate, you will be responsible for the following:
- Complete necessary validation checks to assist in the identification of potential 1st, 2nd or 3rd party fraud at finance application stage.
- Escalate complex/priority cases timely.
- Where required, to review and assess documentation received in line with internal and regulatory requirements.
- Work to agreed service level agreements (SLAs), providing exceptional customer service to applicants partner businesses.
- Be self-motivated and take accountability for own workload.
For your application to be successful for this Customer Service Administrator role for a Financial Services company in Cardiff, your CV should demonstrate the following skills and experience:
- Recent experience in a highly customer focussed customer service administrator role
- Excellent people skills, with a high degree of empathy and emotional intelligence
- Excellent attention to detail
- A great team player with the ability to work on own initiative
- Self-motivated with a “can-do” approach to work and customer service
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
So don’t delay! Send your CV to Jomo People today to apply for this exciting new Fraud Prevention Associate job in Cardiff or call Jomo People on the number below for more information.