We’re on the hunt for a Client Support Specialist to join a vibrant start-up FinTech right in the heart of Cardiff.

If you genuinely care about delivering a great customer service experience, enjoy taking ownership of your work, and want a role where you can make a real impact from day one, adding value to each customer interaction, we’d love to hear from you.

This is a brilliant opportunity for someone who’s curious, proactive, and motivated to learn; someone who takes pride in doing things well and is keen to grow within a fast-moving business where their contribution really matters.

Position: Client Support Specialist (Customer Service Support)

Salary: £30,000 pa
Location: Central Cardiff – close to great train / bus links with some opportunity to work from home
Hours: Monday to Friday, flex between 8am and 6pm shifts
Contract: Permanent - 37.5 hours per week
Benefits: 26 days holiday + bank holidays, healthcare, pension & more

A bit more about the role:

• Support customers via live chat, email, and phone – focusing on quality over quantity
• Guide customers through onboarding and account management
• Take ownership of customer issues across multiple queues, seeing every case through from start to finish
• Proactively pick up the phone to speak with customers where it adds value, helping resolve queries more effectively and building strong relationships with additional services that really benefit their needs
• Keep customer records accurate and up to date in our in-house CRM
• Spot patterns, share insights, and contribute ideas that help improve the overall customer experience

What we’re looking for

• Experience in a regulated environment / financial services role
• Someone who genuinely cares about the customer journey and takes pride in resolving issues with empathy and clarity
• Innovative problem solving skills
• Confident communicator – comfortable across chat, email, and phone, and happy to pick up the phone when a conversation can make all the difference
• Exceptional attention to detail – you notice the little things that make a big difference
• Curious, proactive, and eager to learn and grow within a fast-moving business

Why you’ll love this role:

• Be part of a start-up where your ideas can directly shape the business
• Opportunity to grow your career as they scale
• Work with a supportive team that celebrates curiosity, initiative, and creative thinking

We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers.

We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.

So, are you ready to join a FinTech that’s rethinking customer service? Apply now for this Cardiff-based Customer Support position and make this role your own.

If you need any adjustments for the application or interview, just let us know – we’re here to help.

You’ll enjoy a host of company perks, the opportunity to work on a hybrid basis and benefit from supportive managers who really invest in your career.

Here’s a bit more information:

Position:               Collections Advisor

Location:              Cardiff – Hybrid (3 days per week in the office)

Salary:                   £27,500 pa + annual performance rated bonus

Hours:                   35 hours per week contract, Monday to Friday 9am to 5pm (with some flexibility required)

As well as the above, you’ll also benefits from the following perks!

• 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
• Free onsite parking
• Free drinks and snacks in the office
• Company matched contribution pension
• Health & Wellbeing Scheme
• Life Assurance 4 x basic salary
• Cycle to work scheme
• Discounts with popular retail brands
• Genuine career development and progression opportunities within the company
• + loads more!

What does the job entail?

As an experienced Collections Advisor, you’ll already know the importance of delivering amazing levels of customer service to customers who have fallen behind on their monthly repayments. In addition, you will be responsible for the following:

• Having effective conversations to create a manageable solution that is best for both the customer and the bank
• Taking the time to understand the customer’s individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
• Ensuring a fair and ethical approach - helping each and every customer on their road to financial recovery

In order to hit the ground running in this role, you should come from a background of regulated financial services collections and be passionate about supporting customers, including those who are vulnerable. Recent experience as a collections advisor is essential for this role.

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

So don’t delay! Send your CV to Jomo People today to apply for this exciting new Cardiff based Collections Advisor job or call Jomo People on the number below for more information.

If you need any adjustments for the application or interview process, just let us know – we’re here to support you.

Crumlin (Fully office based)

Salary – Up to £32,000

Fixed Term Contract

Monday to Friday – 9:00am–5:00pm

If you’re an experienced HR Administrator who thrives on structure, accuracy, and being the backbone of a busy HR function, this is a fantastic opportunity to join a collaborative HR team on a FTC.

This is fantastic ‘front of house’ HR role for a proactive and customer focused HR Administrator.

Your attention to detail and accuracy around data processing will be first class and your customer interaction and high delivery standards on all HR queries will be unquestionable.

About You

You’re an organised and proactive HR professional with strong attention to detail and a customer-focused approach. You’re comfortable working autonomously, handling confidential information, and supporting a wide range of HR activities with accuracy and professionalism.

You’ll bring…

• Previous experience in an HR Administration role (essential)
• Ideally hold a CIPD Level 3 but not essential
• Excellent People skills
• Excellent Data Processing experience
• HRIS systems essential (preferably Sage People)
• Good working knowledge of UK employment legislation
• Experience supporting multiple sites or working within a global HR function
• Strong attention to detail with excellent organisational skills
• A proactive, solution-focused mindset with a drive for continuous improvement
• High standards of integrity, confidentiality, and data protection awareness

What You’ll Be Doing (and the impact you’ll make)

• Providing comprehensive HR administrative support across the full employee lifecycle
• Acting as a key point of contact for HR queries, building effective relationships with internal stakeholders and external partners
• Producing accurate weekly and monthly HR reports, including headcount, starters, leavers, sickness absence, and holidays
• Maintaining HR systems, organisation charts, process maps, and spreadsheets with a strong focus on data accuracy and compliance
• Preparing and issuing HR documentation, including contracts, amendments, probation letters, flexible working requests, absence and resignation correspondence
• Maintaining accurate employee records with clear audit trails in line with GDPR and internal policies
• Collating and preparing monthly payroll information, ensuring all changes are accurately captured and submitted on time
• Reviewing, updating, and maintaining HR policies, procedures, and documentation, ensuring correct formatting and version control
• Raising and managing HR purchase orders, tracking spend and ensuring alignment with budgets
• Monitoring absence data and escalating concerns where appropriate
• Supporting HR meetings, tracking actions, and taking accurate minutes
• Processing all leaver data across relevant systems
• Supporting resourcing, onboarding, and employee engagement activities
• Acting as the main HR contact for the Crumlin office, coordinating HR-related visitors and ensuring a professional on-site experience
• Delivering HR inductions and ensuring all right-to-work and onboarding requirements are completed accurately and on time
• Taking confidential minutes during sensitive HR meetings when required

If this sounds like you and you’re looking for a hands-on HR contract role based in Crumlin, we’d love to hear from you. Apply today.

If you require any adjustments during the application or interview process, please let us know — we’re happy to support.

We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.

Bridgend (Fully site based)

Salary – £30,000 - £34,000 per annum

Permanent

Monday to Thursday: 08:00–16:30 & Friday: 08:00–16:00

If you’re an experienced Administrator who thrives on structure, follow-up and making sure things get done, this brand-new role offers the chance to progress into the operational backbone to a busy Director.

About You

You’re confident supporting at Director level and comfortable working across departments to ensure deadlines are met. You’re proactive, highly organised and not afraid to chase actions.

You’ll bring:

• Proven admin experience
• Strong organisational skills with disciplined follow-through
• Confidence to follow up senior colleagues and hold teams accountable
• Advanced MS Office skills (Outlook, Word, Excel, PowerPoint)
• Experience using CRM systems and producing structured reports
• Excellent communication skills and high attention to detail

What You’ll Be Doing

• General adhoc administration duties
• Managing the Marketing Director’s inbox, diary and meeting coordination
• Taking minutes, distributing actions within 24 hours and proactively chasing completion
• Preparing monthly performance reports
• Maintaining CRM data accuracy and completing quarterly audits
• Managing budget trackers, documentation and process updates
• Maintain HubSpot data integrity and complete quarterly CRM audits.
• Prepare KPI dashboards and board-level reporting summaries.
• Coordinate exhibitions including budgeting, costings, stands and logistics

If this sounds like you, you’re looking to grow and progress within a company and you’re looking for a busy Administration role, we’d love to hear from you. Apply today.

If you require any adjustments during the application or interview process, please let us know — we’re happy to support.

We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.

Bridgend (Fully site based) - No travel!

Salary – Up to £100k pa OTE

Permanent

Monday to Friday – Mon-Thurs: 07:00–16:30 & Fri: 07:30–16:00

If you’re a Head of Operations / Manufacturing leader who thrives on ownership, real accountability, and building something from the ground up, this is a rare opportunity to shape the operational backbone of a small UK business with big European ambitions.

The company is growing fast, and we need someone who will roll up their sleeves, lead from the front, and set up the uk production operation from scratch - then evolve it into a lean, scalable system that can support rapid growth. This is a senior leadership role with genuine impact, influence, and visibility.

About You

You’re already operating at a senior level in operations within manufacturing and are comfortable owning outcomes end-to-end. You combine strategic thinking with a hands-on leadership style and get a thrill from building capability through people, systems, and structure.

You’ll bring…

• Proven experience in a Head of Operations role
• Experience bringing production in-house and scaling manufacturing operations
• Strong exposure to machinery-led or production environments
• Experience with UK and European distribution and supply chains
• Practical Lean / Continuous Improvement capability
• A commercial mindset – balancing cost, quality, service, and scalability
• Confidence leading through change, ambiguity, and growth
• A data-driven, structured approach with strong decision-making skills
• The ability to communicate effectively across shop floor, suppliers, and senior leadership

What You’ll Be Doing (and the impact you’ll make)

• Lead the transition of production from outsourced manufacture to in-house UK production
• Own manufacturing performance: output, quality, cost, labour efficiency, and machinery uptime
• Specify, implement, and optimise machinery, production layouts, workflows, and maintenance strategies
• Build scalable warehousing and logistics capability to support UK and European distribution
• Develop and manage European distribution models, including cross-border logistics and service levels
• Set and drive operational KPIs aligned to growth, customer performance, and cost control
• Lead NCR reduction through structured root-cause analysis and continuous improvement
• Ensure full compliance with Health & Safety, ISO, and regulatory requirements
• Build, lead, and develop the operations leadership team, including direct line management of the Operations Manager
• Partner with the Managing Director on operational strategy, capex planning, and risk management

Why This Role is Different

This isn’t a maintenance role. You’ll start by creating the operation - defining processes, building teams, and embedding a culture of performance. As the company grows, you’ll scale systems, optimise supply chains, and lead continuous improvement. You’ll be challenged, inspired, and never bored, because small business growth is messy, exciting, and full of opportunity.

If you want to lead, build, and scale a business with big ambitions, and thrive on rolling up your sleeves to make real impact, this is the role for you.  Please apply today to hear more!

(Registration Officer)

Cardiff

Salary – £30,755

Fixed Term Contract – 12 months

Full Time – 37 hours per week – Flexitime available

If you’re an organised and detail-focused administrator who enjoys working with data, enquiries and professional standards, this is a great opportunity to join a respected Welsh organisation.

About You

• Fluent Welsh speaker, able to work confidently in Welsh and English (essential)
• Relevant Customer service / administrative experience

• Strong IT skills (especially with Excel)
• Excellent written and verbal communication skills – In Welsh!
• Experience handling varied enquiries in a professional environment
• High attention to detail with a methodical and organised approach
• Strong time management skills with the ability to meet deadlines
• Ability to work independently and as part of a team

What You’ll Be Doing (and the impact you’ll make)

• Supporting the delivery of registration services, including maintaining accurate practitioner records
• Processing registrations, renewals and applications throughout the year
• Assessing the suitability of applicants for registration
• Gathering and updating data from practitioners, employers and external bodies
• Supporting the administration including issuing certificates
• Assisting with statutory Induction processes for newly qualified practitioners
• Providing a professional bilingual enquiry and helpdesk service via phone and email
• Preparing routine reports and performance statistics for senior management
• Ensuring compliance with Welsh language, equality and data protection legislation
• Supporting ad-hoc administrative tasks and projects as required

If that sounds like you, we’d love to hear from you. Apply today for this Welsh Speaking Customer Service Advisor (Registration Officer) role based in Cardiff.

If you require any adjustments during the application or interview process, please let us know — we’re happy to support.

We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our communities. All qualified applicants will be considered regardless of age, race, religion, gender, sexual orientation, disability, or any other characteristic that doesn’t relate to your ability to do the job.

Customer Customer Advisor – Financial Services

Position: Customer Service Advisor (Debt Collection / Arrears)

Salary: £28,800 to £42,000 pa (DOE)

Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)

Location: Bristol City Centre, close to excellent public transport links (Bus & Train)

Contract: Permanent, full time, 35 hpw, with hybrid working, (3 days office per week)

Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more

If you’re an experienced contact centre customer service advisor or collections advisor from a financial services background and you’re ready for your next move, this could be the opportunity for you.

This established financial services regulated business in Bristol is looking for an experienced customer service advisor to play a critical role as the first point of contact for customers facing difficulty in repaying their loan. You’ll be super passionate about helping customers get the right outcomes, taking ownership of both inbound and outbound customer contact streams within a highly regulated environment.

What’s In It for You:

The company has a great culture and you’ll be working with a super friendly and supportive bunch of people who genuinely care about putting customers first.

You’ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business.

What You’ll Be Doing:

You’ll provide compassionate support to customers via phone, email and web, identifying complex situations and supporting customers through the collections process. You’ll be responsible for recognising vulnerability, escalating cases through the relevant pathways to ensure consumer duty requirements are met. As part of a team, you’ll identify areas to support improvements in the customer journey and meet personal and team KPIs around quality, FCA compliance and first contact resolution.

About You:

You’ll thrive here if you’re already working within a highly regulated financial services collections advisor position and enjoy a fast paced, customer focused role.

You’ll Bring:

• Experienced in a financial services or regulated contact centre customer service advisor or collections advisor role
• Experience within a fast paced contact centre environment, within financial services or regulated environment
• Experience of providing regulated support to vulnerable customers
• Solid understanding of FCA, TCF & Consumer Duty and how it applies in real-life customer interactions

We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.

This is a great opportunity for you to progress your customer service advisor career. If it sounds right up your street, we’d love to hear from you - apply today for this role in Bristol.

If you need any adjustments for the application or interview process, just let us know – we’re here to support you.

We’re on the hunt for Customer Service Advisors to join a progressive tech company, with lovely modern offices and a great culture, on the outskirts of Cardiff. If you’ve got contact centre or customer service experience and you’re ready for a fresh opportunity where your contribution genuinely matters, this could be the perfect next step.

You’ll be joining a supportive, forward-thinking team where you’ll feel valued, rewarded, and given real opportunities to grow your career.

Position: Customer Care Consultant 

Salary: £24,700 pa plus monthly bonus (£300-300 per month)

Location: Cardiff Hybrid (3 days per week in office – free parking on site)

Hours: Monday to Friday 9am to 5pm

Contract: Permanent (37.5 hpw)

Benefits: 25 days holiday plus bank holidays and an extra day for charity, 5% employer and employee pension, dog friendly office, life assurance, discount programme, cycle to work, enhanced parental, supported personal development plus loads more!

A bit more about the role:

As a key part of the customer care team, you’ll support customers throughout their journey and make every interaction count. Your day-to-day will include:

• Supporting customers via phone, email and live chat
• Delivering a consistently high level of customer service
• Keeping customer accounts accurate and up to date on the in-house CRM system
• Identifying opportunities to add value through upselling, cross-selling, and lead transfers
• Meeting and exceeding team targets, KPIs and service standards

This is a fast-paced role where no two days are the same; perfect if you enjoy problem-solving and building great customer relationships.

What we’re looking for

• Experience in an inbound / outbound contact centre customer service environment
• Someone who has experience of identifying ways to upsell / cross sell to add value to customer offering
• Innovative problem solving, prioritising and delivery skills
• Confident communicator – whether by chat, email, or phone
• Exceptional attention to detail – you notice the little things that make a big difference
• Ambitious, curious, and eager to grow within a fast-moving business

Why Jomo People?

We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers.

We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.

So, are you ready to join a business who are passionate about their people and customers? Apply now for this Cardiff based customer service advisor position and make this role your own.

If you need any adjustments for the application or interview, just let us know – we’re here to help.

We’re looking for Customer Service Administrators to join a progressive tech company with a great culture and super modern offices on the outskirts of Cardiff. This is a fantastic opportunity to build your career in a supportive, forward-thinking environment where your precision and people skills really matter.

Position:            Technical Support Officer (Customer Service / Administration)

Salary:                £25,700 + monthly bonus (£200 per month)

Location:           Cardiff Hybrid (3 days per week in office – free parking on site)

Hours:                 Monday to Friday, 8am to 4pm or 9am to 5pm shifts

Contract:           Permanent (35 hpw)

Benefits:            25 days holiday plus bank holidays and an extra day for charity, 5% employer and employee pension, dog friendly office, life assurance, discount programme, cycle to work, enhanced parental, supported personal development plus loads more!

A bit more about the role:

You’ll play a key role in supporting existing customers and ensuring their documentation is accurate and complete. Day-to-day, you’ll:

• Proactively contact existing customers to guide them through required paperwork
• Audit submitted information with a keen eye for detail
• Provide clear, professional feedback where further documents are needed
• Take ownership of your own customer files from start to finish
• Deliver outstanding service and ongoing support
• Work towards SLAs and KPIs in a target-driven environment

It’s a role that blends administration, problem-solving, and customer care; perfect if you like variety and responsibility.

What we’re looking for

• Experience in an administration or customer service advisor role
• A driven person who thrives in a fast paced, target / deadline focussed role
• Confident communicator – whether by email, or phone
• Competent with MS Office (Word, Excel, PowerPoint, Outlook)
• Someone who’s organised and able to manage own workloads to set timeframes and deadlines

Why Jomo People?
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers.

We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.

So, are you ready to join a growing business who are passionate about their people and customers? Apply now for this Cardiff based customer service administrator position.

If you need any adjustments for the application or interview, just let us know – we’re here to help.