Location: Outskirts of Cardiff City Centre, with plenty of free parking and opportunity for Hybrid working after probation

Salary: £25,000 pa plus annual bonus

Hours: Full time, 35 hpw, Monday to Friday shifts between 9am to 5pm (some flex required)

If you need any adjustments for the application or interview, just let us know - we're here to help. 

This is a great opportunity for someone with previous retail, hospitality or contact centre experience to really kick start a new financial services career, with an award winning company who have been voted “best workplace for wellbeing” and certified a “great place to work”.

As well as the above, you’ll also benefits from the following perks, working for a financial services company who will truly invest in your future:

• 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
• Company matched contribution pension
• Health & Wellbeing Scheme
• Life Assurance 4 x basic salary
• Cycle to work scheme
• Discounts with popular retail brands
• Genuine career development and progression opportunities within the company
• + loads more!

What does the job entail?

As a Customer Service Advisor, working for this financial services company in Cardiff City Centre, you will be responsible for the following:

• Working closely with the customers, to ensure their account is up to date
• Overcoming complaints and objections, within a highly regulated financial services role
• Taking the time to understand the customer’s individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
• Ensuring a fair and ethical approach - helping each and every customer

In order to hit the ground running in this customer service advisor role, you should have:

• Recent experience in a highly customer focussed customer service environment (contact centre, retail or hospitality)
• Excellent people skills, with a high degree of empathy and emotional intelligence
• A great team player with the ability to work on own initiative
• Self-motivated with a “can-do” approach to work and customer service
• As this role is working within the financial services sector, you will have to pass a credit check.

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers. We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

If this Customer Service Advisor role in Cardiff sounds up your street, apply today with Jomo People.

You’ll enjoy a host of company perks, the opportunity to work on a hybrid basis and benefit from supportive managers who really invest in your career.

Here’s a bit more information:

Position:               Collections Advisor

Location:              Cardiff – Hybrid (3 days per week in the office)

Salary:                   up to £29,000 pa + annual performance rated bonus

Hours:                   35 hours per week contract, Monday to Friday 9am to 5pm (with some flexibility required)

As well as the above, you’ll also benefits from the following perks!

• 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
• Free onsite parking
• Free drinks and snacks in the office
• Company matched contribution pension
• Health & Wellbeing Scheme
• Life Assurance 4 x basic salary
• Cycle to work scheme
• Discounts with popular retail brands
• Genuine career development and progression opportunities within the company
• + loads more!

What does the job entail?

As an experienced Collections Advisor, you’ll already know the importance of delivering amazing levels of customer service to customers who have fallen behind on their monthly repayments. In addition, you will be responsible for the following:

• Having effective conversations to create a manageable solution that is best for both the customer and the bank
• Taking the time to understand the customer’s individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
• Ensuring a fair and ethical approach - helping each and every customer on their road to financial recovery

In order to hit the ground running in this role, you should come from a background of regulated financial services collections and be passionate about supporting customers, including those who are vulnerable. Recent experience as a collections advisor is essential for this role.

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

So don’t delay! Send your CV to Jomo People today to apply for this exciting new Cardiff based Collections Advisor job or call Jomo People on the number below for more information.

If you need any adjustments for the application or interview process, just let us know – we’re here to support you.

£30,000 Basic Salary + Uncapped Commission (Realistic OTE £80,000+)

Cardiff City Centre | Hybrid Working | Monday-Friday | No Weekends

Are you an experienced Protection Advisor looking for a role with high-quality leads, uncapped earning potential and genuine career progression?

We're recruiting on behalf of one of Cardiff's fastest-growing FinTech mortgage brokerages, who are looking to grow their Protection team.

With 120-150 qualified leads every month from completed mortgages, you'll spend your time doing what you do best - advising customers, not cold calling.

What's on offer?

• £30,000 basic salary
• Realistic OTE of £80,000+
• Uncapped commission based on revenue generated
• 120-150 qualified leads every month
• No cold calling or self-generated business
• Hybrid working (3 days in the office)
• Office-based for your first 3 months
• Monday-Friday working hours
• No weekends
• 25 days' holiday plus bank holidays
• Modern Cardiff city centre offices close to great public transport
• Supportive team and genuine career progression

The Role

You'll speak with customers following the completion of their mortgage, providing expert advice on protection products including life insurance, critical illness cover and income protection.

Managing each case from initial conversation through to completion, you'll deliver an outstanding customer experience while achieving sales targets and maintaining excellent compliance standards.

What we're looking for

• Previous Protection Advisor/Protection Insurance sales experience is essential
• A proven track record of achieving sales targets
• Excellent communication and relationship-building skills
• A customer-focused, consultative approach
• Motivated by uncapped earnings and career progression

We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.

Apply Today

If you're an experienced Protection Advisor looking to join a growing Cardiff business with fantastic leads and exceptional earning potential, we'd love to hear from you.

Apply now with your CV and a member of the Jomo People team will be in touch.

If you need any adjustments for the application or interview process, just let us know – we’re here to support you.